Refund and Cancellation Policy

Automatic monthly renewal

Paid plans renew automatically each month until canceled. Prices exclude applicable taxes unless stated otherwise. Stripe will process payments when integration is activated. A paid plan remains pending until its first successful payment.

Cancellation

Cancellation takes effect at the end of the current paid billing period. Deleting an account does not automatically cancel an active subscription unless cancellation is confirmed. Unused monthly credits expire and are not carried forward.

Refunds

There is no voluntary refund window. Payments are non-refundable except where required by law or where AdaMind confirms a duplicate charge or billing error. This policy does not limit mandatory consumer rights.

Failed payments

A failed payment receives a five-day grace period. AdaMind may retry payment or request updated billing information. After the grace period, paid functionality may be restricted.

Read-only access and project retention

When paid access expires, the account is intended to become read-only rather than automatically downgrade to Free or archive projects. Users should still be able to review billing, renew, and export projects, but not modify, deploy, generate, or create paid resources.

Projects are intended to remain available for 30 days. Planned warnings are sent at expiration, seven days before deletion, and one day before deletion. This automated workflow is still being implemented and must not be relied upon as a backup guarantee. After 30 days, projects may become eligible for permanent deletion.

Billing help

Email admin@adamind.dev or contact +1 929-691-7957, with WhatsApp preferred for general support. Do not send card details through email or WhatsApp.